REFUND, RETURNS & CANCELLATION POLICY

Last updated: 11 September 2026

This Refund, Returns & Cancellation Policy applies to purchases made through our online store and operated by WORLDBEST-ECOMMERCE LTD.

1. Your Statutory Rights

Nothing in this policy limits your statutory consumer rights.

If goods are faulty, not as described, not of satisfactory quality or otherwise fail to conform to the contract, you may have statutory rights to an appropriate remedy.

2. 14-Day Cancellation Right

For most goods purchased online, consumers have a statutory right to cancel their purchase without giving a reason.

You normally have 14 days from the day after receiving the goods to notify us that you wish to cancel.

If an order consists of multiple goods delivered separately, the cancellation period normally begins after the last goods are received.

After notifying us, you normally have a further 14 days to return the goods.

3. How to Cancel

To exercise your cancellation right, please contact us using the contact details provided on our website.

Please provide:

• your full name;

• order number;

• the product(s) being returned;

• order date; and

• delivery date.

You may use the following wording:

I hereby give notice that I cancel my contract for the purchase of the following goods: [PRODUCT].
Order number: [ORDER NUMBER].
Ordered on: [DATE].
Received on: [DATE].
Name: [NAME].
Address: [ADDRESS].

You are not required to use this wording.

4. Returning Goods

After notifying us of cancellation, you should return the goods without undue delay and normally within 14 days.

Goods should be returned to:

WORLDBEST-ECOMMERCE LTD
219 Mossend Street, Block 6 Unit 14
Glasgow, Scotland
G33 4DJ
United Kingdom

We recommend using a tracked postal service and retaining proof of postage.

Unless the goods are faulty, incorrectly supplied or another legal rule applies, you are responsible for the direct cost of returning goods where you were informed of this before purchase.

5. Sealed CBD Products

Some products may be supplied in sealed packaging for health protection or hygiene reasons.

Where the statutory exception applies, the right to cancel may be lost if the seal is broken after delivery.

We will not rely on this exception where doing so would unlawfully restrict your statutory rights.

Faulty, defective, unsafe or incorrectly supplied products remain subject to your statutory consumer rights.

6. Refunds Following Cancellation

Where you validly cancel an order, we will refund you without undue delay and normally within 14 days of:

• receiving the returned goods; or

• receiving evidence that the goods have been sent back,

whichever occurs first, subject to applicable law.

UK government guidance confirms that an online consumer generally has 14 days to notify the trader and another 14 days to return the goods.

7. Delivery Charges

Where you exercise your statutory cancellation right, we will normally refund the cost of the standard delivery option.

If you selected a more expensive delivery method, we are not required to refund the additional amount above the least expensive standard delivery option.

8. Refund Method

Refunds will normally be made using the same payment method used for the original purchase.

We will not charge a fee for processing a statutory refund.

9. Diminished Value

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

If goods are handled beyond what is reasonably necessary and their value is reduced as a result, we may be entitled to make an appropriate deduction from the refund where permitted by law.

10. Faulty or Defective Products

If you receive a product that is faulty, defective, damaged, unsafe, incorrectly supplied or not as described, please contact us.

Depending on the circumstances, your statutory remedy may include:

• repair;

• replacement;

• price reduction; or

• refund.

Where applicable law requires us to pay return costs for faulty or incorrectly supplied goods, we will do so.

11. Incorrect Products

If we send you the wrong product, please contact us before returning it where possible.

We will arrange an appropriate remedy and cover reasonable return costs where the error was ours.

12. Damaged Products

If your product arrives damaged, please contact us as soon as reasonably possible.

Photographs of the product and packaging may assist us in investigating the problem.

Nothing in this section limits your statutory rights.

13. Sale and Promotional Products

Products purchased during a sale or promotional period have the same statutory consumer rights as products purchased at full price.

A discount does not remove your legal rights.

14. Exchanges

We may offer an exchange at our discretion.

However, an exchange does not replace any statutory right to cancel or any statutory remedy available to you.

Where you are legally entitled to a refund, you are not required to accept an exchange instead.

15. Products That Cannot Be Returned

Where permitted by law, the statutory cancellation right may not apply to:

• sealed goods which are not suitable for return for health protection or hygiene reasons where the seal has been broken;

• goods that have been irreversibly mixed with other goods after delivery; and

• other goods falling within a statutory exception.

CBD products are not automatically excluded from the statutory cancellation right merely because they contain CBD.

16. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where the order has not yet been dispatched, we will make reasonable efforts to cancel it and issue the applicable refund.

If the order has already been dispatched, the normal cancellation and returns procedure may apply.

17. Failed or Missing Deliveries

If your order does not arrive, please contact us.

We will investigate the delivery and provide the remedy required by applicable law.

18. Contact

For refund, return or cancellation enquiries, please contact us through the contact details provided on our website.

WORLDBEST-ECOMMERCE LTD
Company No. SC648605
219 Mossend Street, Block 6 Unit 14
Glasgow, Scotland
G33 4DJ
United Kingdom

isolatecbduk@gmail.com

19. Governing Law

This policy is governed by the laws of Scotland, subject to any mandatory consumer protection rights applicable to you.

20. Statutory Rights

Nothing in this policy excludes, restricts or limits any statutory rights you have as a consumer.

Where this policy conflicts with mandatory consumer law, the mandatory legal requirement will prevail.